Pink opal necklace in Sterling Silver/Fire Opal Pendant/rainbow necklace/opal necklace silver/anniversary gift/white opal/fire opal

Frequently Asked Questions

Materials

The main materials used in my jewelry are Ethiopian Welo opals of high quality grade (usually AAA), which are selected for each stone’s unique brilliance and coloring that correspond to the higher market value and offer an objectively better choice for a buyer compared to many other opal jewelry designers that opt for average quality opals to maintain the lower price advantage. I also use high quality moissanite which is a sustainable alternative to natural diamond and is the future of engagement and wedding jewelry. I am happy to help people discover its potential to satisfy their most intricate of desires when looking for the perfect engagement ring and leave diamonds to be the relic of the old times when cruelty was a social norm.

Quality Assurance and Verification

My shop has been consistently offering high quality handcrafted jewelry that are made with excellent craftsmanship, unique original designs and with ethically and sustainably sourced gemstones.
I VERIFY AUTHENTICITY of all the materials that I use for making my jewelry including testing precious metals to confirm the purity of 14k gold or solid 925 sterling silver. I select the best gemstones for Kissed By Fire jewelry collection always trying to find more unique and rare gems that have striking beauty and are genuine and natural gemstones that have not been enhanced, dyed or otherwise altered from their original state.
All verification, testing and quality grading is done by me using my knowledge of jewelry industry and gemology.

Processing and Shipping

Average processing time is 1-2 weeks. Some exceptions include solid gold items needing to be reordered which adds a week, some unexpected delays with shipping etc.,
Each item is made only to order - there are no premanufactured pieces, which I can drop in a mailbox the same day -I put as much time, effort and care into creating each made to order piece of jewelry as is necessary to bring it to the achievable perfection, which you deserve.
I accept URGENT ORDERS for certain items that can be made very quickly, but you have to get a confirmation from me to make sure that I am able to fulfill your order by the required deadline.
Default shipping method is USPS Priority Mail with an option to upgrade to express.

Natural opal Photo Disclaimer

Any natural opal is constantly changing its play of color and its entire appearance in response to the changes in its environment particularly shifts in the light angle, its intensity and brightness as well as the light source (natural light causes significant attenuation in opal’s color, while artificial light brings out the most of the hidden beauty within an opal). This is a natural property of this gemstone, and it is expected that the same opal will look completely different from the listing images if the surrounding light is different from the exact moment when the original photos were taken. Opal is a true chameleon and its we love it for this particular quality, but it can be misleading to a new opal owner. Please keep this in mind.

General Return Policy

YOU WILL ALWAYS RECEIVE HELP IF THERE IS A PROBLEM WITH YOUR ORDER!

All jewelry items that have a defect, is damaged or is significantly different from the listing description are eligible for a refund/exchange/repair. Please CONTACT ME WITHIN 3 DAYS AFTER DELIVERY to request help with your order, SHIP THE ITEM BACK WITHIN 7 DAYS using a free return label after your return is confirmed.
Make sure that the ID TAG IS ATTACHED to the jewelry and the item is in its ORIGINAL, UNWORN, UNALTERED, UNWASHED condition in order to receive a guaranteed refund. However, there are instances when returns are not accepted due to the subjective nature of the issue that the buyer has with the product they purchased. Please see post below ⬇️

Care Instructions

Natural opal requires extreme caution when using liquids, because it can absorb any liquid substance and it might cause permanent damage to the gemstone.
Keep your opal jewelry in a clean dark space, preferably in an air tight container when you are not wearing it.
Do not wear it to do manual work, play sports, swim, wash hands, exercise vigorously or when sweating. Take it off before showering, sleeping or doing anything strenuous.
Keep your opal jewelry away from sudden changes in temperature or from severe cold or hot weather.
Do not wash, submerge in liquid, clean using liquid jewelry or ultrasonic cleaners.
Most importantly: protect your opals from moisture at any cost, because this is the #1 contributing factor to opal jewelry damag

Ethiopian Opal Coloring

All opals I sell are exclusively Ethiopian Welo opals that are earth-mined, natural, solid and are free of invasive treatments that could significantly alter their appearance or reduce market value. I NEVER use doublets/triplets opals, artificially enhanced, lab created, or man made opals.
However, it is well known that Ethiopian opal does not occur in black variety, so it has to be understood at all times that heat application is needed to change the base tone to the dark black color while leaving the other properties and color appearance of an opal intact and not affected by heat. A heat treated gemstone is still considered NATURAL, and almost all colored gems are heat treated without any effect on their value or popularity.

My shop is a single person run business

Please keep in mind that I run the store on my own and have no other person to replace me with tasks that I am not able to handle at any point when I am working on other aspects of the business.
This creates a delay in replying to your messages, so please be understanding and patient and I will be very grateful for your kindness 🙏🏻
I would like to ask you to please contact me prior to leaving negative review, because I will be able to resolve your issue without the need for damaging my business which is struggling to keep afloat due to the limited time and resources that are at my disposal as a single shop owner.
Thank you for supporting my business and I am deeply grateful to each and every one of you ❤️🙏🏻

What is NOT eligible for a refund:

Any instances of “buyer remorse” when there is nothing is wrong with the item, but a buyer may have changed their mind or when the item does not meet expectations of a buyer despite being made according to the description and having no other reason for return.
Cases when a gift was not favorably received by someone who it was purchased for that has no actual defect or notable differences from the listing description and images.
Items damaged while being in buyer’s possession due to any accident or loss of a gemstone that occurred during regular wear.
When items are damaged due to not following care instructions which are provided with every order in a printed format.
Loss of item or any damage that occurred while in buyer’s possession.